At Kefalos Hotels, health, safety, and security of our guests and team members is our highest priority. Your holiday experience is of a great importance to us and in light of the evolving COVID-19 situation we have created a list of questions that you might have.
Please click here and read our "Letter Before Arrival" which includes information regarding required travel documents and Covid-19 Hotel Policy and Actions.
For the protocol for entering Cyprus please read the "COVID-19 Destination Protocol - Cyprus".
Additionaly, you may CLICK HERE to read the Cyprus Ministry of Health's guidelines for the hotel and tourist accomodation industry.
- How are you safely managing social distancing?
A discrete floor sticker is installed in front of the reception desks for social distancing purposes, tables and chairs in all F&B outlets are spread out 1 according to legislation person per 2 square meters at indoor spaces and 1 person per 1.5 square meters at outdoor areas. Breakfast and dinner will be served on set times for each room allowing a permitted number of guests per time slot. At pool area there will be a distance of 4 meters between umbrellas around the pool and sun beds will have a distance of 2 meters from each other. Designed signs will be displayed in several areas to remind our guests to keep their distances.
- Are you giving every guest a temperature check to make sure no one staying there is sick?
Yes we will discreetly check the temperature of every guest upon entry and exit from our different departments.
- What is the standard procedure of the Kefalos Hotels if a guest is suspended with COVID-19?
We have an action plan as per the legislation of ministry of health and we will follow it. More details could be found in the general protocol for hotel operations.
- What are the basic hygiene standards that the staff will follow?
Every team member will strictly comply with the basic protective measures against covid-19 announced by the world health organization and every day we will conduct temperature checks upon arrival of all staff members. Every member will wear disposable gloves and masks through the entire shift unless advised otherwise from our ministry of health. Details regarding housekeeping and maintenance staff could be found in the general protocol for hotel operations.
- Will there be contact with the reception during check in?
Plexi glass will be installed at our front office desks and our staff will be wearing masks and gloves, using antiseptic, check in forms could be filled after check in and returned back at the Reception.
- How many will be using the lifts and how will be kept sanitized?
Lifts will be frequently sanitized and only family members will be allowed to use the lifts at the same time. Outside every lift disinfection dispensers will be installed for the use of the guests.
- Will breakfast be held for all guests at the same time?
No, different slots will be available and each guest will be notified during which time slot could have their meals.
- Will there be limited seating arrangements during lunch or dinner at the restaurants?
Yes, based on the COVID-19 health and safety standards, tables and chairs in all F&B outlets are spread out according to the legislations, 1 person per 2 square meters indoors and 1 person per 1,5 square meters in outdoor spaces.
- Will all inclusive be operated as normal with buffet?
Yes, it will and during buffet service, all guests will wear disposable gloves and masks when serving themselves from an individual portions buffet, while the rest of the items will be served from either our live cooking station or a member of staff will be serving guests. Beverages will be served at the table and automatic coffee and juice machines will be operated by our staff .Tongs and ladles will be changed frequently, restaurant team members will clean and disinfect all buffet surfaces as often as possible, all cutlery, crockery and glassware will be washed in high temperatures and disinfected as well as trays and other service equipment will be disinfected after each use.
- Will there still be buffet service or will meals be served?
Yes, both. As noted in the previous answer, all guests will wear disposable gloves and masks when serving themselves from an individual portions buffet, while the rest of the items will be served from either our live cooking station or a member of staff will be serving guests. Beverages will be served at the table and automatic coffee and juice machines will be operated by our staff .Tongs and ladles will be changed frequently, restaurant team members will clean and disinfect all buffet surfaces as often as possible, all cutlery, crockery and glassware will be washed in high temperatures and disinfected as well as trays and other service equipment will be disinfected after each use.
- How many times will I receive housekeeping services and linen changing?
Like before, but cleaning will be only at the absence of the guests from the rooms.
- Will the rooms be cleaned throughout our stay or will this need to stop temporally?
This is at the discretion of each guest, if a guest requests to clean their room will do so, maids will wear disposable protective gear during their shifts and their trolleys will be sanitized before use each day, also handles of mops, dusters, toilet brushes, spay bottles will be disinfected after each shift.
- Do you keep each guestroom vacant for an extended amount of time between guests?
Each check out room will be left empty for 2 hours before being prepared for the next check in. The minimum amount of time between check out and check in will be 2 hours at period of high occupancy and back to back room bookings. All relevant safety measures and disinfection protocols will always of course be followed.
- Cleaning of rooms between guests- will it take longer?
In a case a guest requests that don't wish to clean their room then housekeeper will not clean the room. If guests will request their room to be cleaned we will conduct cleaning as per regulations of the ministry of health. Between check out and check in(after one guest leaves and other one arrives) all surfaces in room will be disinfected, special attention will be given to door jams, sides of doors, coffee facilities, remote controls, showerhead and shower valves, in room telephones, safe boxes, show curtains, hairdryers, electric sockets, toilet brushes and all self catering facilities utilities.
- Will the entertainment be available during our stay as normal?
As per our health of ministry protocol most activities will be outdoor with several restrictions on numbers and social distancing.
Swimming pool area
- What about the sun beds by the pool and beach? Will they be sterilized for each guest before use?
Sun beds will be disinfected by pool team members at the beginning of the day and at the end of the day, a pool towel should always be used.
- Will guests need to social distance in the swimming pools?
All our outdoor pools will be available for use following all the standards as per the legislation.
- What about pool usage and deep cleaning of pools every day?
Our pools are filtered and chlorinated 4-5 times a day we check the PH of the water according to the international standards.
- Will there be any regulation on the number of guests using the pools?
Yes as per legislation a number of guests will be allowed to use pools.
- Will my wedding day go ahead?
As per official legislation we can perform outdoor weddings following all the health and safety protocols as per ministry of health(social distancing, distance between tables, serving of food etc).
- Will kids club operate and how?
Kids clubs and outdoor play grounds will be closed till further notice from the ministry of Health. Limited Children activities and animation will be available.
Gym, sauna, Jacuzzi, massages
- Will the gym be available?
Gym will be available on appointment basis, as per ministry of health protocol certain number will be allowed, all equipment will be disinfected every morning, guests will have to use towels and use available antiseptic before and after use of the equipment, air conditioning will be available and windows will be opened to circulate air. Sauna and Jacuzzi will not be on operation till further notice.